“Brent” is not happy. As a newly hired emergency room physician within a nationally recognized healthcare system, he has been “volun-told” to show up to a four day onsite training on “Patient-Provider Communications”, which translates in his assumption as a…
Don’t Rip the HeART out of Education!
Stinky. Sullen. Bad Attitude. A Problem. Yeah we were pretty sure we had Joe pegged. How wrong we were… Years ago I was teaching in a summer Shakespeare program for teenagers. Every once and awhile, we would get a kid…
Stop Drop & Roll into Deeper Listening
A few years ago, when my daughter was in her gap year between high school and college, she and I went out to lunch. She had been accepted into the college she very much wanted to attend, and they had…
Heads Up Doc! Listening with Empathy Can Save Lives…
I am lying on a hospital bed. I’ve just woken up from the anesthesia and I’m concerned that I can’t move my left arm or leg. The nurse told me that the doctor will be in soon to speak with…
Your Daily Routines + Awareness = Meaning
What’s your morning routine? Have you thought about it? Do you know why you take the same actions consistently to greet the day? Are you aware of how you feel when, for any reason, you can’t complete them? My summer…
3 Ways to Use Visuals in Online Meetings
After my third zoom interaction today, I’m experiencing an all too familiar feeling… I’m “zoomed”. I’ll go out for a walk, or grab yet another coffee, or maybe just eat something I shouldn’t, but that won’t help much. Zoom and…
Have Fun w/Your Inner Critic. No Really!
Almost done with January – and how are those New Year’s resolutions holding up? Are you on track for losing a few pandemic pounds? Keeping your “no wine” in January commitment? How about reducing those hours spent in front of…
Toxic Positivity: The True Christmas Grinch
You walk into your workplace on a deceptively “normal” day, if there is such a thing anymore. The floor is sparsely populated now, various people on vacation. All is calm, all the fluorescent lights are bright. Suddenly Liz opens the…
“Yes-And” Gets Your Team Innovating!
See if this sounds familiar You are managing a working team in the now ubiquitous hybrid scenario. Your group has been tasked with generating some new ideas for the next phase of an ongoing project. While the person you report…
Imposter Syndrome Grows Up
Alice’s Dilemma Alice enters the spacious, dimly lit hotel ballroom. She sees several conference attendees already gathered at the tables up front. On the stage a long table is set with the usual water pitchers, cups, and placards indicating…