“Brent” is not happy. As a newly hired emergency room physician within a nationally recognized healthcare system, he has been “volun-told” to show up to a four day onsite training on “Patient-Provider Communications”, which translates in his assumption as a…
Don’t Rip the HeART out of Education!
Stinky. Sullen. Bad Attitude. A Problem. Yeah we were pretty sure we had Joe pegged. How wrong we were… Years ago I was teaching in a summer Shakespeare program for teenagers. Every once and awhile, we would get a kid…
Stop Drop & Roll into Deeper Listening
A few years ago, when my daughter was in her gap year between high school and college, she and I went out to lunch. She had been accepted into the college she very much wanted to attend, and they had…
Heads Up Doc! Listening with Empathy Can Save Lives…
I am lying on a hospital bed. I’ve just woken up from the anesthesia and I’m concerned that I can’t move my left arm or leg. The nurse told me that the doctor will be in soon to speak with…
Listening Lessons Learned
We all know we need to be good listeners, but what does that really mean? Here’s some new ways in to our most under-rated superpower – Along with a few tips to super-charge your listening! Start here with Blake’s Story…
Mindful Listening: Cultivate Presence and Build Deeper Connections
Have you ever met an extraordinary listener? People who seem to be able to tune in to their clients, partners, co-workers, kids and get the conversation off the surface immediately. Surprising stories are uncovered, vital information is offered, and trust…
Curiosity: Asking Questions Could be the Answer
When was the last time you felt truly curious about something? What did you do about it? Did you: Ask that question, research for factoids right then and there? Record it on your smartphone, or write it out intending to…
Toxic Positivity: The True Christmas Grinch
You walk into your workplace on a deceptively “normal” day, if there is such a thing anymore. The floor is sparsely populated now, various people on vacation. All is calm, all the fluorescent lights are bright. Suddenly Liz opens the…
Head, Hands or Heart? Your Listening Style determines what you Hear AND what you Decide….
There’s plenty out there on how to deliver our message for maximum impact – but we are all listeners too. How we listen, and the filters we use in listening can determine much about what we absorb, the nature of our relationships and the actions we…
Let’s Add Value over Noise in 2020…
New Year, New Decade, New opportunities for… let’s call them “Behavioral Upgrades”. Feels like a good time to ask “Am I adding value or just adding to the NOISE? “ We all have a driving need to be heard, connected,…